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Job Title: Collections Specialist
Company Name: HSBC
Location: Depew, NY
Position Type: Full Time
Post Date: 12/16/2017
Expire Date: 01/15/2018
Job Categories: Accounting/Auditing, Finance/Economics, Financial Services
Job Description
Collections Specialist
Communicates with early to late stage (pre-charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency.
Customers / Stakeholders
  • Communicate with customers whose accounts are delinquent and/or over-limit to obtain payments. Contact customer by telephone or form letter to adjust, bring current or collect the accounts. Refer unusual situations to higher management
Operational Effectiveness & Control
  • Respond to written and/or electronic correspondence from current or delinquent customers that communicate financial difficulties. Review and analyze financial situations and arrange repayment programs within procedural criteria. Adjust fees in accordance with Company policy
  • Maintain documentation of all customer contact and location information via on-line collection system; contact creditors, employers and public sources of information to obtain customer location to collect delinquent accounts
  • Confer with customer to determine reason for delinquency. Take appropriate action including canceling credit privileges of customers violating purchase and pay agreements, within established authority
Management of Risk
  • Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
  • Promote an environment that supports diversity and reflects the HSBC brand
Observation of Internal Controls
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

HSBC is blazing the trail for African-American colleagues, check it out: https://youtu.be/NnvZ77DbfXQ

As you complete your online application, please use source code: Historically Black Colleges and Universities. If you would like to notify HSBC's Diversity Recruiting team of your application, please e-mail diversity.recruiting@us.hsbc.com.

Qualifications & Requirements

  • Minimum of one year's proven telephone customer service experience or equivalent
  • Minimum of a high school diploma or equivalent
  • Proven communications, negotiations, organizational, analytical and decision-making skills
  • Knowledge of regulations affecting collections activities
  • Must be able to work one of the following shifts: 
  •  Tuesday – Saturday  7:45 am – 4:15 pm
  •  Sunday – Thursday   7:45 am – 4:15 pm
  • Sunday – Thursday PM Sunday, 8:45 am – 5:15 pm, Monday, 8:30 am – 5:00 pm, Tuesday – Thursday 12:30pm – 9:00 pm 
  • Tuesday – Saturday PM Tuesday – Thursday 12:30 pm – 9:00 pm, Friday, 8:30 am – 5:00 pm, Saturday, 7:45 am – 4:15 pm

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Contact Information
Company Name: HSBC
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