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Job Title: Supervisory Medical Support Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: Temple, TX
Position Type: Full Time
Post Date: 12/02/2017
Expire Date: 01/31/2018
Job Categories: Customer Service and Call Center, Healthcare, Other, Healthcare, Practitioner and Technician, Internet/E-Commerce, Executive Management, Research & Development, Medical, Web Technology, Nonprofit and Volunteer Services
Job Description
Supervisory Medical Support Assistant

Duties include, but are not limited to the following:

*Plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility.

*Full administrative and professional responsibility for planning and directing of subordinate staff activities.

*Assigns and evaluates the work of subordinate staff.

*Independently manage position responsibilities as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

*Identifies educational or training needs.

*Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

*Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

*Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

Work Schedule: Monday through Friday,with rotating tours between 7:30 a.m. - 4:00 p.m., 8:00 a.m. - 4:30 p.m., and 9:30 a.m. - 6:00 p.m.,and depending on the needs of the clinic.

Functional Statement Title/#:Supervisory Medical Support Assistant/000000

This is a Non-Bargaining Unit position.

Basic Requirements:

* Citizenship: Must be a U.S. Citizen.

* Experience/Education: Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education: One year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable.

* GS-8 SupervisoryMSA Experience: One year of experience equivalent to the next lower grade level.

* English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

* Physical Requirement: Must havea pre-placement/employment physical examination.

Preferred Experience: Experience in making work assignments by defining objectives, establishing priorities, and determining deadlines; Plans and carries out successive step of work assignments and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences; Ensures all aspects of duties are accomplished efficiently, timely, and correctly; Knowledge of VA regulations, systems redesign principles, local Medical Center memoranda/policies, and standard operating procedures; Thorough knowledge of eligibility for VA medical care, priorities of care, release of information, HIPAA Laws, and the Medical Fee Basis programs.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Grade Determinations: Supervisory Medical Support Assistant
, GS-0679-08: One year of experience equivalent to the next lower grade level (GS-7). Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Candidates must also demonstrate the KSAs below:

* Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

* Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

* Ability to provide briefings, orientations, staff development, and training.

* Ability to manage fiscalmatters, forecast resource and equipment needs, and identify budget needs.

There is no educational substitution for the GS-8 grade level.

References: VA Handbook 5005-15, Part II, Appendix G45, Qualification for Medical Support Assistant.

Physical Requirements: The work is primarily sedentary and walking. The work requires the ability to handle multiple demands simultaneously in dealing with a wide variety of clients on a daily basis. Tasks will require prolonged use of computers. There are lengthy periods of sitting, interrupted by intervals of walking and climbing stairs about the medical center to make the many personal contacts required of this position.

All applicants are required to submit the following supporting document type(s):
*Other(VA Form 10-2850c Application for Associated Health Occupations)
*Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:


*Cover Letter
*DD-214
*Executive Core Qualifications (ECQs)
*OF-306
*Other Veterans Document
*SF-15
*SF-50
*Transcript
VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2025751.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

Qualifications & Requirements

Basic Requirements:

Citizenship: Must be a U.S. Citizen.

Experience/Education: Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Education: One year above high school OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable.

GS-8 SupervisoryMSA Experience: One year of experience equivalent to the next lower grade level.

English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Physical Requirement: Must havea pre-placement/employment physical examination.

Preferred Experience: Experience in making work assignments by defining objectives, establishing priorities, and determining deadlines; Plans and carries out successive step of work assignments and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences; Ensures all aspects of duties are accomplished efficiently, timely, and correctly; Knowledge of VA regulations, systems redesign principles, local Medical Center memoranda/policies, and standard operating procedures; Thorough knowledge of eligibility for VA medical care, priorities of care, release of information, HIPAA Laws, and the Medical Fee Basis programs.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Grade Determinations: Supervisory Medical Support Assistant
, GS-0679-08: One year of experience equivalent to the next lower grade level (GS-7). Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Candidates must also demonstrate the KSAs below:

Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

Ability to provide briefings, orientations, staff development, and training.

Ability to manage fiscalmatters, forecast resource and equipment needs, and identify budget needs.

There is no educational substitution for the GS-8 grade level.

References: VA Handbook 5005-15, Part II, Appendix G45, Qualification for Medical Support Assistant.

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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:RACHEL.OUJEZDSKY@VA.GOV
Website:http://www.ecentralmetrics.com/url/?u=69289147218%2D335&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D299060
Company Description:

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